“Michaela” replied to my sarcastic flame. I’ve got to give her credit for being professional in that respect (although not professional enough to know what a NEXUS card is until I clued her in).
She wrote they already have briefed their TSO’s on TWIC, and will soon brief them on NEXUS.
She closed with “together we can only get better”.
Insert vitriol-laced rejoinder here…….